Dear
Shaw@Home customers:
Shaw
is committed to providing its customers with the most reliable and secure
high-speed Internet service available. Three years ago, we partnered with
the @Home Corporation out of Redwood City, California to provide our customers
with a full multimedia high-speed Internet experience. Since then, we
have recognized that in order to maintain our highest quality standard,
we require full control of our network.
Shaw has invested over $330 million into our high-speed cable Internet network. Over the last year, customers have been enjoying many services such as domain hosting, high performance network, secure connections, broadband content, and 24 hour customer service all on our own Internet infrastructure. Now, with the recent launch of our new Internet Data Centre, Shaw@Home customers now have a full suite of services, including email and web space available to them; all on Shaw`s very own Internet network.
Fortunately, our proactive actions came at a time when confidence in the service that the @Home Corporation in the U.S. was providing, was diminishing. But, because of the network construction we have completed, the current financial issues that the @Home Corporation are facing will have no impact to the quality of service we provide our customers. Shaw is confident that, the major shareholders of @Home Corp will maintain all e-mail and web space services without impacting its 3.7 million customers across North America.
Bottom line, all current customers who have @home.com email addresses and webspace, (managed by @Home Corp. in the U.S.), can currently maintain these existing addresses as well as choose an @shaw.ca. We will be contacting all current Shaw@Home customers, encouraging to transition over to the @shaw.ca email and webspace. To register for your new email and webspace accounts go to http://support.shaw.ca/
Shaw will continue to meet its customers` demand for the Shaw@Home high-speed Internet service. We are committed to providing the fastest, most reliable and easiest-to use service via a content portal to access the best video and audio content available on the web.
We
thank you for your continued support.
Sincerely,
Peter Bissonnette
President, Shaw Communications Inc.
Shaw
Communciations Inc. All rights reserved
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